Westhood Homes makes it easy for you to find and book places to stay while in Nairobi. You can also earn money by listing your property on our site. Check out our frequently asked questions below or get in touch with us.
FAQ
With just a few clicks on our site you can easily find and book a place to stay. It just takes a few minutes!
We accept all major credit cards, M-Pesa payments as well as Cash.
You can pay either directly to your host, or using our Lipa Na Mpesa number which is Paybill No. 303030, Account 204 601 8144.
You can also pay directly to our Bank Account at ABSA Bank, Account No. 204 601 8144.
Yes you can. e.g. you can book using a credit card and finalize payment in cash
Yes, all our apartments are tastefully furnished with all the basic amenities you need including toiletries and Wi-Fi.
Booking Questions
Yes, we do offer discounts for long term stays and in certain cases we also offer discounts for returning guests. Contact us for more details.
You can cancel a reservation request by notifying us at least 24hrs before check-in. This can be done via our email or telephone contacts.
Once you make a booking on the calendar, you will be notified by email on the status of your reservation. In case of any query, just contact us.
All details will be sent by email. You can also contact the host for further details.
Once you make a booking and confirm, you can pay via mpesa to secure the place or pay on arrival. Our rooms are all self check-in and so you get a password for the keys in the safebox once payment is made.
Help on your reservations
You will be notified in advance in-case of cancellation by the host and refunds made available in case you had paid.
In case you forgot something, kindly contact the host or send us an email.
Yes you can still go ahead and book and await the email confirmation from the host.
You can share in our social media pages or give us a good review!
How to list a property
Yes you can. Just click on the ‘Become a Host’ button and follow the instructions.
We charge a flat rate of Ksh 500 per month per listing. Kindly get in touch with us for further details.
You can list as many properties as you have. Once you register with us, you will have access to your own dashboard to manage your listings.
Every listing is active for one month. Failure to make payment will result in the listing being removed from display.